Privacy Policy

Website: https://zedacare.com

ZedaCare (“ZedaCare,” “we,” “our,” or “us”) helps international patients connect with hospitals, specialists, and support services in India. We understand that the information you share with us — including sensitive medical details — deserves careful handling. This Privacy Policy explains what we collect, why we collect it, how we use and protect it, and the choices available to you as a patient, inquiry lead, or visitor to our website.

By using our website or services, you agree to the practices described in this Policy. If you do not agree, please do not use our website or submit information to us.

1. Definitions

• Account — a profile you may create to access certain features of our website.
• Cookies — small files stored on your device that remember your preferences and support site functionality.
• Device — any internet-enabled equipment (phone, tablet, computer) used to access our website.
• Personal Data — any information that identifies you, directly or indirectly.
• Usage Data — information collected automatically as you browse, such as device and browsing details.
• You — the visitor, patient, or inquiry submitter using our website or services.

2. Information We Collect

a) Information You Provide Directly

When you request a consultation, submit a treatment inquiry, upload medical reports, or contact us, we may collect:

• Name, email address, and phone number
• Country and city of residence
• Medical history, diagnosis, and treatment-related information you choose to share
• Medical reports, scans, or other documents you upload
• Passport and travel details (for medical visa and travel arrangements, where applicable)
• Payment or billing details, if you engage paid services through us

b) Information Collected Automatically

When you browse our website, we automatically collect:

• IP address and approximate location
• Browser and device type
• Pages viewed, time spent, and referring/exit pages
• Cookie and analytics identifiers

3. How We Use Your Information

We use your information to:

• Respond to your inquiry and connect you with suitable hospitals, doctors, and specialists
• Prepare treatment plans and cost estimates based on the medical reports you provide
• Coordinate visa invitation letters, travel logistics, airport pickup, and accommodation
• Facilitate communication between you and your treating hospital or doctor, including after treatment
• Improve our website, services, and content
• Meet legal, regulatory, or accreditation requirements
• Send updates about your inquiry or, with your consent, general healthcare information

We do not sell your personal data. We do not use your medical information for advertising purposes.

4. Cookies and Similar Technologies

Our website uses cookies to:

• Enable core site functionality, such as inquiry and contact forms
• Understand how visitors use the site so we can improve it
• Remember your preferences
• Support analytics tools that help us measure site performance

You can control or disable cookies through your browser settings. Disabling cookies may limit some website functionality.

5. How We Share Your Information

We only share your information where it is necessary to deliver your care coordination, and we take steps to keep it confidential. We may share data with:

• Hospitals and doctors you are being connected with, so they can review your case and provide an opinion or treatment plan
• Travel, visa, and logistics partners involved in arranging your visit, such as visa facilitators, interpreters, and accommodation providers
• Service providers who support our operations, such as IT hosting, email, and analytics providers, bound by confidentiality obligations
• Legal or regulatory authorities, where required by law or a valid government request
• A successor entity, in the event of a merger, acquisition, or similar business transition

We do not share your medical information with any hospital, doctor, or partner without your consent, except where required by law.

6. Data Retention

We retain your personal and medical information only for as long as needed to:

• Support your active treatment inquiry or ongoing care coordination
• Comply with legal, tax, or accreditation record-keeping requirements
• Resolve disputes or enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

7. International Data Transfers

Because coordinating your treatment may involve hospitals, doctors, and partners in India and elsewhere, your information may be transferred across borders. When this happens, we take reasonable steps to ensure it remains protected, and such transfers occur only where necessary to arrange your treatment, supported by appropriate safeguards, and with your awareness.

8. Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion or restriction of your data
• Withdraw consent for future communications or processing
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at Info@zedacare.com.

9. Data Security

We use reasonable technical and organizational safeguards to protect your information, including encrypted transmission, restricted internal access to medical and personal records, and confidentiality obligations for staff and partners handling your data. No online system can guarantee absolute security, but we work to follow recognized best practices in handling sensitive health information.

10. Children’s Privacy

Our services are intended for adults seeking or arranging medical treatment. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Third-Party Links

Our website may link to hospital websites, partner services, or other third-party resources. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Effective Date” above and, where appropriate, notify you by email or a notice on our website.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or how we handle your information, please reach out:

Email: Info@zedacare.com Phone (India): +91 93 726 57775

This Privacy Policy should be read together with our Terms and Conditions and Refund Policy.